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Principal, Seattle, Washington, USA

About Cas Hoefman

Cas Hoefman – Profile

Cas Hoefman is an seasoned Information Technology Professional with an edge in Communication Technologies and more than 35 years of experience in the Tech Startup world.

He builds, and supports CX for Marketing, Sales and Service Solutions for national and international Customer Experience organizations and is passionate about supporting Tech & Startup Eco Systems with advisory and consultative engagements.

Specializes in Marketing, Sales & Service Solutions Consultancy, Professional Services and Software Development for Contact Center Implementations in SaaS and CaaS environments.

Experience with:
ACD, AI, Chat, Chatbots and Virtual Assistants, CTI, CRM, Customer & Master Data Management, CX, CX Unity, Data Strategy, Inbound and Outbound Routing, IoT, IVR, Knowledge Management, Marketing, PBX, Reporting and Analytics, Speech Recognition and Text-to-Speech and VoIP technologies. 

On my site you will find information on: