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Principal, Seattle, Washington, USA

About Cas Hoefman

Cas Hoefman is an experienced Information Technology professional with an edge in Communication Technologies. Cas designs, builds, and supports CX for Marketing, Sales and Service Solutions for national and international Contact Centers.

Customers have many choices today. So it is critical to make their customer service experiences simple, consistent, and relevant as they move through the customer lifecycle, from buying to owning and back again. By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.

Specializes in Marketing, Sales & Service Solutions Consultancy, Professional Services and Software Development for Contact Center Implementations in SaaS and CaaS environments.

Experience with:
ACD, AI, Chat, Chatbots and Virtual Assistants, CTI, CRM, Customer & Master Data Management, CX, CX Unity, Data Strategy, Inbound and Outbound Routing, IoT, IVR, Knowledge Management, Marketing, PBX, Reporting and Analytics, Speech Recognition and Text-to-Speech and VoIP technologies. 

On my site you will find information on: