Optimizing Knowledge Articles

, ,

For RAG AI Models and Human Readers Retrieval-Augmented Generation (RAG) has revolutionized the way we create and use knowledge articles. Crafting articles optimized for both RAG AI models and human readers ensures efficient knowledge retrieval, enhanced AI accuracy, and superior user experiences. Let’s dive into the best practices for formatting knowledge articles. Clear Structure and Hierarchy A structured format helps both AI and readers quickly grasp key points: Effective Chunking of Information RAG AI typically retrieves information in smaller segments (200-500 tokens). Structure your content to facilitate easy segmentation: Consistent Metadata Usage Detailed metadata supports precision retrieval: Natural Language for

Read more

Building a Future for All Generations:

,

The Promise of the Longevity Economy We’re witnessing a remarkable shift in global demographics. By 2080, the number of people aged 65 and older will surpass those under 18—a historical first that underscores a pivotal moment in human history. Today, more than a quarter of the global population lives in countries where population growth has peaked while life expectancy continues to rise. This transition poses significant challenges, but it also opens doors to unprecedented opportunities. Navigating Challenges, Unlocking Opportunities How can we ensure that everyone can enjoy longer, healthier, and financially secure lives? The answer lies in building resilient financial

Read more

The Future of Service Cloud Voice

,

Trends and Innovations The Future of Service Cloud Voice: Trends and Innovations Throughout our series, we’ve explored how Salesforce Service Cloud Voice enhances customer service through integration, AI-driven support, and powerful analytics. As we conclude, let’s look forward and examine emerging trends and innovations shaping the future of voice technology and customer service. Growing Role of AI and Automation Artificial intelligence and automation will increasingly define the future of customer service: Deeper Channel Integration Service channels will become more deeply integrated, delivering a truly unified customer experience: Expanding Salesforce and AWS Collaboration The strategic partnership between Salesforce and Amazon Web

Read more

A Practical Guide to MVC:

,

Structuring Your Python Projects for Readability, Maintainability, and Scalability Someone asked me the other day how they should approach a larger project they were planning on working on and this brought back some memories of years ago. I figured I’d summarize the conversation we had in a post! When working on software projects involving multiple technologies—such as Heroku, AWS, Salesforce, Raspberry Pi, or embedded devices like ESP32—it’s crucial to structure your Python codebase clearly and efficiently. This fairly high level overview provides step-by-step guidance and a concrete example leveraging the MVC (Model-View-Controller) framework to help you build maintainable and scalable

Read more

The Business Case for Service Cloud Voice

,

The ROI and Strategic Benefits In our previous blog, we discussed best practices for implementing Salesforce Service Cloud Voice effectively. Today, we focus on making a strong business case for Service Cloud Voice, highlighting the tangible return on investment (ROI) your organization can expect. Efficiency Gains and Cost Savings Salesforce Service Cloud Voice streamlines service operations, significantly boosting agent efficiency and reducing operational costs. Key efficiency gains include: Enhanced Customer Satisfaction and Revenue Growth Providing high-quality, personalized service through Service Cloud Voice directly translates into improved customer satisfaction and increased loyalty: Agent Retention and Productivity Empowering agents with advanced, user-friendly

Read more

School Boards, Sheriffs, and Sidewalks

,

Why Local Seats Matter If you want to see what the MAGA agenda looks like in action, you don’t need to look to Washington. Just check your school board meeting. Across the country, far-right extremists have taken over local seats that used to fly under the radar—passing book bans, targeting LGBTQ+ students, blocking climate curriculum, and criminalizing protests. They didn’t win by accident. They showed up where we didn’t. It’s time to change that. These Seats Aren’t Boring—They’re Powerful School Boards These are ground zero for culture war politics. The GOP knows that what kids learn (or don’t) shapes the

Read more

How to Run for Office

,

(Even If You’ve Never Done It Before) You care about your community. You’ve shown up, organized, and maybe even led local efforts. And now, you’re wondering: Should I run for office? The answer might be yes.This post is here to help you get started—even if you’ve never run for anything before. Whether you’re considering school board, city council, or county commissioner, here’s a no-fluff roadmap to launching your first campaign with clarity and purpose. Why You Should Consider Running Running for office isn’t about having all the answers. It’s about stepping up when others won’t. Step-by-Step: How to Run for

Read more

Implementing Service Cloud Voice

,

Best Practices In our previous post, we explored how voice analytics and insights drive performance in Salesforce Service Cloud Voice. Today, we shift our focus to implementation—highlighting best practices for successfully deploying Salesforce Service Cloud Voice to maximize its benefits for your organization. Evaluate Your Current Systems Before implementation, it’s essential to thoroughly evaluate your current telephony and customer service systems. Consider the following: Define Clear Objectives and Success Metrics Clearly defining your goals and establishing success metrics is crucial for measuring the effectiveness of your Salesforce Service Cloud Voice deployment. Metrics to consider include: Prioritize Change Management Effective change

Read more

How to Build Local Political Power from Scratch

,

You don’t need a fancy title, decades of experience, or permission from anyone to start organizing in your own town. All you need is a few committed people, a sense of purpose, and the willingness to show up. This post walks you through the real steps to build grassroots political power in your own backyard—even if you’re starting from scratch. Why Local Power Matters When we think about political change, we often imagine big names and national campaigns. But real power begins locally—at the precinct, ward, or school board level. That’s where: If we want to win big in 2026

Read more

How AI Agents Are Transforming the Customer Experience

,

How AI Agents Are Transforming the Customer Experience In today’s fast-paced digital landscape, businesses are increasingly turning to AI agents to revolutionize customer service and enhance the overall customer experience. Unlike traditional chatbots, these next-generation AI systems harness natural language processing (NLP) and machine learning (ML) to interpret, learn from, and respond to customer needs in real time — with greater intelligence and nuance. From Scripted Chatbots to Agentic AI Traditional chatbots operate on linear scripts and decision trees, often leading to rigid, repetitive interactions. In contrast, AI agents are adaptive, contextual, and continuously improving. They can: This shift marks

Read more