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Cas Hoefman

A blog about Education, Good Food and Strong Drinks, Technology and Travel!

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Salesforce, Technology

Top Benefits of Integrating Voice into Salesforce

February 3, 2025

Education, Salesforce, Technology

Structuring knowledge for ai & humans

January 23, 2025

Salesforce, Technology

Introducing Salesforce Service Cloud Voice

January 20, 2025

Salesforce, Technology

Why Voice Still Matters in Customer Service

January 6, 2025

Business, Education, Salesforce, Technology

Knowledge management for ai agents

December 26, 2024

Business, Salesforce, Technology

Implementing kcs for salesforce knowledge

March 25, 2023

Salesforce

KCS for Knowledge-Centered Support

September 13, 2022

Education, Salesforce, Technology

What is Incident Management?

September 8, 2022

Salesforce

Why is Salesforce obsessed with customers?

August 10, 2022

Education, Salesforce, Technology

Calling all Trailblazers

March 31, 2022

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Cas Hoefman

A blog about technology, politics, travel, good food and strong drinks! By Cas Hoefman a seasoned Information Technology Professional with an edge in Communication Technologies and more than 35 years of experience in the Tech Startup world.

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    • Home
    • Business
    • Education
    • Food and Drinks
    • Politics
    • Technology
    • Travel
    • About
      • About
      • Privacy Policy
      • Terms of Service
    • Contact Me