Customers today want to trust they’re getting what they need from the organizations they do business with, when and where they need it. They want customer experiences to be effortless, and they want to be loyal to brands they can trust and count on. The connected customer experiences Salesforce helps you create will ensure that trust.
So how does Salesforce do to this?
Salesforce’s Customer 360 offers apps that unite every team — marketing, sales, commerce, service, and IT — around a single, shared view of customer data on an integrated platform.
Employees can access the information they need to do their best work. And they can collaborate and align with colleagues much more easily. This ultimately leads to more connected, personalized experiences for your customers, building stronger relationships.
This holistic view of each customer shortens the time it takes for companies to resolve customer issues. It also eliminates redundancies in communication and allows for highly personalized interactions.
Also read: Incident Management
Want to lear a little more about what Salesforce does, check out this blog post.